Shipping and Payment Information
WE ACCEPT PAYMENT THROUGH
all major Credit Cards, Interac E-transfer, Paypal and will be working to expand our payment options.
*FREE SHIPPING ON ALL ORDERS OVER $300
When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. We maintain confidentiality and privacy for all our customers and all user information or purchasing records are kept protected. Our preferred payment is through credit card or e-transfer. When making payment include your order number. If paying by e-transfer ensure you e-transfer to the provided email address on checkout as the address may change. Our checkout will guide you through the process, generate an invoice, tracking number and ship through Canada Post or your selected mode of shipping. If you have any difficulties in the checkout process, you can always address our customer support with your billing questions.
Delivery & Returns
DELIVERY
To deliver your products, we have partnered with a professional order fulfilment centre providing delivery across Canada. We offer Shipping via Canada Post Priority (1-3 business days) or your chosen shipping method and its stated delivery time. Orders paid before 10am PST are Shipped Same-Day! Free Shipping for orders over $300.
RETURNS
We will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you need a return or exchange, send us an email so we can discuss a replacement. The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items. If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse. We do not provide refunds for products that have been opened or listed final sale. Contact customer support at the email below and include your order number mycogenx@outlook.com
1520160 BC Ltd DBA trade name "Mycogenx"